Shipping policy

Shipping Policy

Last updated: 8 September 2026
TydeFlux · tydeflux.com · support@tydeflux.com

This policy explains how we ship TydeFlux orders.

1. Where we ship
We currently ship to the United Kingdom.

If you need delivery to another country, email support@tydeflux.com before you order. We cannot guarantee international dispatch unless we confirm it in writing.

2. Shipping cost
Standard UK delivery is free on orders placed through tydeflux.com, as shown at checkout.

There are no extra handling fees at checkout for standard UK delivery.

3. Delivery time
Most UK orders arrive in 5–7 business days after dispatch.

Business days are Monday to Friday, excluding UK public holidays. Orders placed on a weekend or holiday are processed on the next business day.

These times are estimates, not a guarantee. Carrier delays, peak periods and incorrect addresses can add extra days.

4. Processing
We aim to dispatch orders within 1–2 business days of payment being confirmed. You will receive an email when the order is confirmed and another when it has been dispatched, where tracking is available.

5. Discreet packaging
Orders are packed in plain, discreet packaging. The outer parcel does not display the product name or health claims.

6. Tracking
Where the carrier provides tracking, we include the details in the dispatch email. You can also email support@tydeflux.com with your order number if you need help locating a parcel.

7. Delivery address
You are responsible for giving a complete and correct delivery address at checkout.

If a parcel is returned to us because the address was wrong, incomplete, or nobody was available after the carrier’s attempts, we may charge you for reshipment or refund the product price minus the original outbound shipping cost, if any.

8. Failed delivery and lost parcels
If the carrier marks the order as delivered and you have not received it, contact us within 7 days of the delivery date shown by the carrier. We will raise a trace with the carrier.

If a parcel is confirmed lost in transit before delivery, we will send a replacement or refund you.

Risk in the goods passes to you when the parcel is delivered to the address you provided.

9. Damaged in transit
If the parcel arrives damaged, email support@tydeflux.com within 14 days of delivery with photos of the outer packaging and the product. We will replace the item or refund you.

10. Changes after you order
If the order has not yet been dispatched, email support@tydeflux.com and we will try to update the address or cancel the order.

Once the parcel has left our facility, we cannot recall it. You can still use the Returns & Refund Policy after it arrives.

11. Duties and taxes
UK prices include VAT where applicable. You should not pay extra customs charges on standard UK deliveries.

12. Contact
TydeFlux
Email: support@tydeflux.com
We aim to reply within 1–2 business days.