Refund policy

Returns & Refund Policy

Last updated: 8 September 2026
Applies to orders shipped to the United Kingdom

60-day money-back guarantee. If TydeFlux is not for you, return the unused portion within 60 days of delivery and we will refund your order, including the original shipping charge.

1. Who this policy covers
This policy applies to purchases of TydeFlux transdermal patches made on tydeflux.com and delivered in the United Kingdom. If you bought from another seller, contact that seller.

2. Your 60-day guarantee
You may request a refund if:
- you contact us within 60 days of the delivery date; and
- you return the unused portion of the product (unopened pouches and any remaining unused patches).

You do not need to return patches you have already used. Opened pouches may still be refunded if unused patches are sent back with the unused pouches.

3. What we refund
- The price you paid for the product
- The original outbound shipping charge

Return postage back to us is paid by you, unless the item is faulty, damaged or not as described. In those cases we cover the return postage.

4. What we do not refund
- Requests made after the 60-day window
- Orders where nothing is returned and the product was delivered as described
- Replacement shipments sent after you already received a refund for the same order
- Loss or damage after the parcel was delivered, unless caused by us or the carrier

5. How to request a return
Email support@tydeflux.com with:
- full name and order number or email used at checkout
- reason for the return (a short note is enough)
- whether you are returning unused pouches, unused patches, or both

We will reply with a returns address and a reference number. Please do not send the product back before you have that confirmation.

Use a tracked service and keep the receipt until the refund is completed.

6. Damaged, missing or wrong items
If your order arrives damaged, incomplete or incorrect, email us within 14 days of delivery with photos of the parcel and the product. We will send a replacement or issue a full refund, including return postage where a return is needed.

7. When you receive the money
We inspect returns within 5 business days of arrival. Approved refunds are sent to the original payment method within 5–10 business days after approval. Banks and card issuers may take a little longer to show the credit.

8. Cancellations before dispatch
If your order has not yet been dispatched, email support@tydeflux.com and we will cancel it and refund you in full. Once the parcel has left our facility, the 60-day guarantee above applies.

9. UK consumer rights
This guarantee is in addition to your legal rights under the Consumer Rights Act 2015 and other UK consumer law. Nothing in this policy affects those rights. If goods are faulty, not as described or not fit for purpose, you may be entitled to a repair, replacement or refund under the law.

10. Contact
TydeFlux
Email: support@tydeflux.com
We aim to answer return requests within 1–2 business days.